Last Updated: 18 September 2024

Thank you for visiting Cherished Promises. Below, you will find important information about our shipping methods, delivery times, costs, and other essential details regarding our shipping process.

1. General Shipping Information

We are proud to offer local, European, and international shipping for our custom handmade wedding products. All orders are processed and shipped from our base in Malta.

Processing Time:

  • Our products are handmade to order. Please allow 5 to 7 business days for production. Once your order is completed, it will be dispatched via the shipping method you selected at checkout.

Note: We do not ship on weekends or holidays.

Shipping Confirmation and Order Tracking:

  • You will receive a shipping confirmation email with your tracking number once your order has been dispatched. This will allow you to track your package in real-time. Tracking information will be available within a couple of hours of shipment.

Shipping Address:

  • Please ensure that your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided by the customer. Should your package be returned due to an incorrect address, additional shipping fees will apply to reship the order.

2. Local Shipping (Malta)

Carrier: Malta Post
Delivery Time: Typically, local deliveries within Malta are completed within 1 business days after dispatch.
Cost:

  • Standard Shipping: €10
  • Pickup: FREE

Note: Local deliveries are subject to standard delivery terms as provided by Malta Post.

3. European Shipping (Europe)

We offer one shipping option for orders within Europe:

Carrier: Malta Post
Delivery Time:

  • Malta Post (Registered Standard): Estimated delivery from 6 business days after dispatch.
  • Malta Post (Expedited Mail Service): Estimated delivery within 4 to 6 business days after dispatch.
  • Malta Post (Express International): Estimated delivery from 3 business days after dispatch.

Cost:

  • Malta Post (Registered Standard): €25, depending on destination.
  • Malta Post (Expedited Mail Service): €35, depending on destination.
  • Malta Post (Express International): €45, depending on destination.

Customs and Duties:

For shipments to EU countries, there are typically no customs fees due to the free movement of goods within the EU. However, if you reside in a non-EU country, additional import duties or taxes may apply. These are the responsibility of the buyer and will be assessed by your country’s customs department upon delivery.

4. International Shipping (United Kingdom)

For customers living in United Kingdom, we use Malta Post for reliable and fast international shipping.

Carrier: Malta Post
Delivery Time:

  • Malta Post (Registered Standard): Estimated delivery from 6 business days after dispatch.
  • Malta Post (Expedited Mail Service): Estimated delivery within 4 to 6 business days after dispatch.
  • Malta Post (Express International): Estimated delivery from 3 business days after dispatch.

Cost:

  • Malta Post (Registered Standard): €25, depending on destination.
  • Malta Post (Expedited Mail Service): €35, depending on destination.
  • Malta Post (Express International): €45, depending on destination.

Customs, Duties, and Taxes:

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in your purchase price and must be paid by the recipient. We recommend contacting your local customs office for details on applicable fees before placing your order.

Important Note: If a package is refused due to customs fees or any other reason, no refund will be issued, and the customer will be responsible for the shipping and handling charges incurred.

5. International Shipping (Worldwide)

For customers outside of Europe, we use Malta Post for reliable and fast international shipping.

Carrier: Malta Post
Delivery Time:

  • Malta Post (Registered Standard): Estimated delivery from 5 business days after dispatch.
  • Malta Post (Express International): Estimated delivery from 4 business days after dispatch.

Cost:

  • Malta Post (Registered Standard): €25, depending on destination.
  • Malta Post (Express International): €60, depending on destination.

Customs, Duties, and Taxes:

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in your purchase price and must be paid by the recipient. We recommend contacting your local customs office for details on applicable fees before placing your order.

Important Note: If a package is refused due to customs fees or any other reason, no refund will be issued, and the customer will be responsible for the shipping and handling charges incurred.

6. Shipping Restrictions

P.O. Box Shipping: We do not ship to P.O. Boxes. Please provide a physical shipping address during checkout.
Remote Locations: Additional fees and extended delivery times may apply for shipments to remote or rural locations. We will contact you if there are any changes to your shipping costs or timelines.

7. Shipping Delays and Issues

While we aim to provide accurate delivery estimates, there are certain situations beyond our control that may delay your shipment, including but not limited to:

  • Customs clearance processes.
  • Natural disasters, strikes, or other uncontrollable events.
  • Shipping carrier delays.

In case of a delay, we will do our best to inform you of the updated delivery schedule. However, please note that once the package has left our facilities, we are not responsible for carrier-related delays.

8. Lost, Stolen, or Damaged Packages

Lost Packages: If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly with your tracking number for further assistance. We cannot be held responsible for lost or stolen packages after they have been marked as delivered by the carrier.
Damaged Packages: If your package arrives damaged, please contact us within [X] days of receiving the product. We will require photos of the damaged packaging and product to process a replacement or refund, depending on the case.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at office@cherishedpromises.com as soon as possible. Orders that have already been processed or shipped cannot be changed or canceled.

10. Returns and Refunds

For information on returns and refunds, please refer to our Returns and Refunds Policy.

11. Legal and Compliance Information

To ensure that your shipping policy follows international and local legal standards, consider including the following provisions:

  • Consumer Protection Laws: Comply with consumer protection regulations such as the Consumer Rights Directive (for EU customers) and similar laws in other jurisdictions. These laws typically provide consumers with rights related to refunds, cancellations, and faulty goods.
  • GDPR (General Data Protection Regulation): If you process personal data (like addresses and contact information) from customers in the EU, ensure that you comply with GDPR by stating how personal data is processed in relation to shipping.

For example:

“We will only use your shipping information for the purpose of fulfilling your order. Your data is protected in compliance with the GDPR. For more information, see our [Privacy Policy].”

  • Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (UK): If you ship to the UK, include information on consumers’ rights to cancel their orders and how they can do so, especially for custom-made products, which may be excluded from the right to cancel.
  • Product Liability: In many jurisdictions, sellers are responsible for delivering products that meet a reasonable standard of quality. Including disclaimers for shipping and delivery issues that are out of your control (such as customs delays) can help manage customer expectations.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at:

Email: office@cherishedpromises.com
Phone: +35677646915