1. Custom Product Creation
Q: Can I customize the design of my wedding cake topper?
A: Absolutely! We specialize in creating custom cake toppers that are personal to you. You can choose your desired color, finish, and personalization options, such as including both names or your family name. Just send us a message to discuss your unique vision!
Q: How long does it take to make a custom cake topper?
A: Custom cake toppers are crafted with care and usually take 1 business days to create. For larger orders or during peak wedding season, production may take slightly longer. We’ll keep you updated every step of the way.
Q: Can I see a preview of my design before it’s made?
A: Yes, we can provide a digital mockup upon request, allowing you to review and approve the design before production begins. This ensures you’re completely happy with the final product.
2. Payment Methods
Q: What payment options do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard and American Express. We also accept payments through secure online payment gateways for your convenience.
Q: Is it safe to enter my credit card information on your website?
A: Yes, we prioritize your security by using a trusted and secure payment processor to handle all transactions. Your information is encrypted, ensuring your personal and financial details are protected. We use Stripe as our service provider and we do not store any of your card information.
Q: Can I pay in installments?
A: At this time, we do not offer installment plans. However, we are always exploring new payment options to make your purchase as convenient as possible. Stay tuned for updates!
3. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping costs vary based on your location and shipping method. During checkout, you’ll see the available options and associated costs. For international orders, additional fees may apply.
Q: Do you offer international shipping?
A: Yes, we proudly ship our products worldwide! Delivery times for international orders vary depending on your location, so please allow extra time for your item to arrive.
Q: How long does it take for my order to be delivered?
A: Domestic orders typically arrive within 5-7 business days after shipping, while international orders may take 10-15 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
Q: Will I receive tracking information?
A: Yes! Once your order is shipped, you’ll receive an email with tracking information so you can follow its journey to your doorstep.
Q: What should I do if my order arrives damaged?
A: We’re here to help! If your order arrives damaged, please contact us within 48 hours with a photo of the damaged item and packaging. We’ll work with you to resolve the issue and arrange a replacement if needed.